Privacy Information Sheet

What information do we collect about you?

When you first become a client of this organisation, you and your next of kin, nominee, guardian, or support provider will be asked questions about you so that we can set up a file for you and begin providing you with support and services. We will only collect information that is necessary for us to support you.

This information includes, but is not limited to:

Your name, date of birth and contact details
Your next of kin, nominee, guardian and emergency contact details
The current health and support professionals, and government agencies involved in helping you
Your current health status, any relevant diagnoses, and what medication you are prescribed
Your specific support needs
Your NDIS plan arrangements - such as goals and NDIS number

While you are a client, we will also record information about you that is necessary to provide you with ongoing support. Before this happens, we will ask you or your next of kin, nominee, or guardian to sign our Consent to Share Form and make sure you understand what you are signing.

What do we do with the information we collect?

We store your personal information securely. Physical copies are kept in a locked office area, and online copies are stored on a private cloud system that is only accessible by those given an access login.

This information is only accessed by staff members who are directly involved in providing you a service, including those in administrative roles within Build Disability Supports.

We store this information while you are a client. After you are no longer a client, we keep your file for five years and then destroy it.

In what circumstances will we exchange or release your information?

We will only share your information with:

Parties you or your next of kin, nominee, or guardian have consented information to be shared with
Your next of kin, nominee, or guardian
Other parties when consent is implied (meaning it is necessary to the nature of the service)
In some circumstances, with other parties when consent has not been provided if there is a legitimate reason, as per our Information Sharing Guidelines Appendix

Can I access my records?

Yes. You or your next of kin, nominee, or guardian can request the information we have on file about you, and we will make it available to you at a reasonable time. We ask that the request is made in writing and addressed to the manager.

What if I have a complaint?

We have a complaints policy and procedure which can be accessed on our website, along with our feedback form.

If you have a complaint about the way we deal with privacy issues, please contact us or complete the feedback form, and we will endeavour to resolve the issue.